Carriers and Delivery Time

All shipments are fulfilled by FedEx Ground.

Shipping is calculated based on the shipping address and the weight of the item purchased.

Once your order has been processed, you will receive a tracking number by email. Please allow up to 3 weeks for delivery.

We do NOT offer express shipping.

FedEx cannot deliver to a PO Box; please provide a street address.

Please note, we do not ship outside of the continental United States, including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau, the Marshall Islands, the Virgin Islands, the Northern Mariana Islands, and the Federated State of Micronesia.

Please also note, we do not ship to United States Armed Forces military installations if they are situated outside of the continental United States.

Shipping Policies – Problems and Exceptions

Any shipment requiring an address change in-transit will be invoiced to the customer.

Please note that once a shipment is in-transit, address changes are unlikely to take effect and the buyer will be responsible for the shipping charge in both directions.

If an item is returned to Instant Brands by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure you have provided the correct street address prior to placing your order.

If a shipment is declared “missing” or “stolen” by the courier, it shall be the responsibility of the buyer to contact the carrier and open a claim.

Multiple Item Orders

We will always do our best to ship multiple items ordered in one shipment with one tracking number. However, orders containing multiple appliances are issued separate tracking numbers, and may arrive at different times and/or dates. 

Order Cancellation 

To cancel an order, contact us immediately at 1-800-828-7280.

Contacting us by phone ensures we can forward your request to our warehouse for cancellation before the item is processed for shipping.

If the customer contacts us before the order has been processed, the order can be canceled, and the customer will not incur any charges.

Please note, we cannot cancel your order if the item has already been shipped.

If shipped, we will be unable able to process your cancellation request and the item will be delivered to its destination. Once received or refused at the destination, the customer will be charged a 20% cancellation fee. This fee covers expenses incurred in packaging, shipping, and inspection of the item upon return.

Return shipping charges will be the responsibility of the customer.

Report a Problem

Please contact our Customer Care team to report any problem with your shipment, or for any questions, comments or concerns.

Always indicate the purchase order number in your correspondence to ensure a quick resolution.

Returns - Please read our Return Policy.

Warranty – Please read our Warranty Policy.

 

This Shipping Information and Policy was last updated October 2, 2019.